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Customer Experience Starts With Employee Experience, Before Day One

Customer Experience Starts With Employee Experience, Before Day One

by David Williams | Jul 29, 2026 | Experience

Over the past three years, I have been laid off three times. That experience has placed me on both sides of some of the best and worst hiring processes I have ever encountered. I have gone through recruiting processes that made me feel respected, informed, and...

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Signal & Journey is an experience intelligence and customer strategy firm helping businesses better understand what their customers are experiencing, where friction exists, and how to turn those insights into action.
From SMB-friendly quick wins to deeper experience intelligence assessments, Signal & Journey helps businesses listen better, respond smarter, and create experiences that build trust, loyalty, and measurable growth.

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