Terms of Use

Last Updated: July 3, 2026

Please read these Terms of Use carefully before using this website.

Welcome to Signal & Journey. These Terms of Use govern your access to and use of our website, content, resources, tools, forms, downloads, and related online materials provided by Signal & Journey, including any pages located at or connected to signalandjourney.com.

By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use this website.

About Signal & Journey

Signal & Journey provides customer experience, customer intelligence, journey mapping, voice-of-customer, digital storefront, reputation, and related consulting services. The information on this website is provided for general informational and business purposes only.

Use of this website does not create a consulting relationship, client relationship, partnership, or professional services engagement between you and Signal & Journey. Any paid services, consulting projects, deliverables, or advisory work will be governed by a separate proposal, statement of work, service agreement, or written contract.

Changes to These Terms

Signal & Journey may update or modify these Terms of Use at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of this website after changes are posted means you accept the revised Terms of Use.

Use of Website and Content

All content on this website, including text, graphics, images, service descriptions, frameworks, downloads, checklists, guides, blog posts, branding, logos, designs, videos, and other materials, is owned by Signal & Journey or used with permission.

You may view, download, or print website content for your own internal business or personal informational use only. You may not copy, reproduce, modify, distribute, sell, publish, publicly display, create derivative works from, or otherwise use our content for commercial purposes without prior written permission from Signal & Journey.

You agree not to remove any copyright, trademark, or ownership notices from any materials downloaded or printed from this website.

Intellectual Property

The Signal & Journey name, logo, brand elements, service names, frameworks, methods, tools, and website content are protected by copyright, trademark, and other intellectual property laws.

Nothing on this website grants you ownership rights or a license to use Signal & Journey’s intellectual property except as expressly allowed in these Terms of Use.

You may not use our name, logo, branding, service marks, or proprietary materials in a way that suggests endorsement, partnership, sponsorship, or affiliation without our written permission.

Website Downloads, Guides, and Resources

From time to time, Signal & Journey may provide free or paid resources, including checklists, guides, reports, templates, worksheets, assessments, and other downloadable materials.

These resources are provided for informational use only and may not be resold, redistributed, repackaged, or represented as your own work. You may use them internally within your organization, unless a specific resource states otherwise.

Consulting Services and Client Work

Any consulting services provided by Signal & Journey are subject to separate written agreements, proposals, invoices, or statements of work. If there is a conflict between these Terms of Use and a signed agreement between you and Signal & Journey, the signed agreement will control with respect to the specific services covered by that agreement.

Unless otherwise agreed in writing, Signal & Journey retains ownership of its pre-existing methods, tools, frameworks, templates, processes, know-how, and intellectual property used to perform services.

Client-specific deliverables, reports, recommendations, findings, and materials will be governed by the terms of the applicable service agreement.

User Submissions and Contact Forms

If you submit information through this website, including contact forms, inquiry forms, consultation requests, comments, survey responses, or other communications, you agree that the information you provide is accurate and that you have the right to share it.

Please do not submit confidential, sensitive, protected, or regulated information through this website unless we have specifically agreed to receive it through an appropriate secure channel.

You should not submit Social Security numbers, financial account numbers, medical information, protected health information, passwords, trade secrets, or other highly sensitive data through general website forms.

By submitting information to Signal & Journey, you grant us permission to use that information to respond to your inquiry, provide requested services, improve our offerings, and communicate with you, subject to our Privacy Policy.

Prohibited Uses

You agree not to use this website in any way that:

Violates any applicable law or regulation.
Infringes the rights of Signal & Journey or any third party.
Attempts to gain unauthorized access to the website, systems, accounts, data, or networks.
Interferes with the security, functionality, or availability of the website.
Uploads or transmits viruses, malware, harmful code, or disruptive technologies.
Scrapes, copies, harvests, or extracts website content or data without permission.
Uses the website or its content to train, develop, or operate artificial intelligence, machine learning, large language models, content aggregation systems, or similar tools without written permission.
Misrepresents your identity, affiliation, or purpose.
Uses Signal & Journey content to compete with, replicate, or misrepresent our services.

We reserve the right to restrict, suspend, or terminate access to the website if we believe a user has violated these Terms of Use.

Artificial Intelligence and Digital Tools

Signal & Journey may use digital tools, analytics, automation, artificial intelligence, or related technologies to support research, analysis, content development, reporting, and service delivery.

Any AI-assisted insights, summaries, recommendations, or outputs are provided for informational and strategic purposes only. While we make reasonable efforts to review and refine our work, AI-assisted tools may produce incomplete, inaccurate, outdated, or unexpected results.

You are responsible for reviewing any recommendations, materials, or outputs before relying on them for business, legal, financial, operational, or customer-facing decisions.

Accuracy of Information

We make reasonable efforts to provide accurate and helpful information on this website. However, we do not guarantee that all website content is complete, current, error-free, or applicable to your specific business situation.

The information on this website may be changed or updated at any time without notice.

You are responsible for evaluating whether any information, recommendation, service description, guide, or resource is appropriate for your needs.

No Professional Legal, Financial, or Compliance Advice

The information on this website is not legal, financial, tax, compliance, accounting, or regulatory advice. You should consult qualified professionals before making decisions that require specialized legal, financial, tax, or compliance guidance.

Third-Party Links

This website may contain links to third-party websites, tools, resources, platforms, or services. These links are provided for convenience only.

Signal & Journey does not control, endorse, or take responsibility for third-party websites or services. Your use of third-party websites is subject to their own terms, policies, and practices.

Testimonials, Case Studies, and Examples

Any testimonials, examples, case studies, or results described on this website are for illustrative purposes only. They do not guarantee that you or your organization will achieve the same or similar results.

Business outcomes depend on many factors, including industry, market conditions, customer behavior, internal resources, implementation, leadership support, and timing.

Privacy

Your use of this website is also subject to our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect information submitted through this website.

Disclaimer of Warranties

This website and all content, resources, downloads, and materials are provided “as is” and “as available.”

To the fullest extent permitted by law, Signal & Journey disclaims all warranties, express or implied, including warranties of accuracy, completeness, reliability, merchantability, fitness for a particular purpose, non-infringement, availability, and security.

We do not guarantee that this website will be uninterrupted, error-free, secure, free from viruses or harmful components, or available at any particular time or location.

Limitation of Liability

To the fullest extent permitted by law, Signal & Journey and its owners, founders, employees, contractors, partners, affiliates, and service providers will not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising out of or related to your use of this website, website content, resources, downloads, third-party links, or services.

This includes, without limitation, damages for lost profits, lost revenue, business interruption, loss of data, loss of goodwill, reputational harm, or reliance on website content.

If any limitation of liability is not permitted by applicable law, our liability will be limited to the greatest extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Signal & Journey and its owners, founders, employees, contractors, partners, affiliates, and service providers from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

Your use or misuse of this website.
Your violation of these Terms of Use.
Your violation of any law or regulation.
Your infringement of any rights of Signal & Journey or a third party.
Any information or materials you submit through the website.

Copyright Infringement

Signal & Journey respects the intellectual property rights of others. If you believe that content on this website infringes your copyright, please contact us with the following information:

Your name and contact information.
A description of the copyrighted work you believe has been infringed.
A description or link to the material you believe is infringing.
A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
A statement that the information you provide is accurate and that you are authorized to act on behalf of the copyright owner.
Your physical or electronic signature.

Signal & Journey
Email: [email protected]

Governing Law

These Terms of Use are governed by the laws of the State of Wyoming, without regard to conflict of law principles.

Any dispute arising out of or related to these Terms of Use, this website, or your use of this website will be handled in the courts located in Natrona County, Wyoming, unless otherwise required by applicable law.

Severability

If any provision of these Terms of Use is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any applicable written agreements between you and Signal & Journey, represent the entire agreement between you and Signal & Journey regarding your use of this website.

Contact Us

If you have questions about these Terms of Use, please contact us:

Signal & Journey
Website: signalandjourney.com
Email: [email protected]